Frequently Asked Questions
Have questions? We're here to help.
We know that planning your flight can come with a few questions, so we’ve put together this handy FAQ to cover the essentials. Whether you’re curious about what to bring, how to book, or what to expect on the day of your flight, we’re here to make sure you’re prepared and excited for the journey ahead. If you can’t find the answer you’re looking for, our friendly team is just a call or email away!
Booking Information
Yes, all prices on our website are listed in Australian Dollars (AUD) and include GST.
There is no time like the present. Though, we cannot always guarantee availability, so in advance is the best way.
We require the following information when booking:
Number of passengers (Adult, Children and Infants)
Preferred date of departure and time
Specific flight you would like to book
All passenger first and last names
All passenger weights in either Kgs
Contact phone number
Email address
Pickup location, if applicable
Dietary requirements, if applicable
Credit card details to hold your booking
When booking direct with us online, full payment is required at the time of booking. When booking through an agent, we require credit card details to hold your booking. We will not charge your card until the flight is confirmed on the day of departure.
- Infants are 0-1 years old AND weigh 15kgs or less
- Infants over 15kgs must occupy their own seat and will be charged the Child price
- One infant per adult
- Children are 2-12 years old
Not necessarily, all departure times for our products are listed on their product pages when you book online. If you are looking for a non-standard departure time, please contact us.
Yes, we sell fixed-amount gift cards and gift cards for select products.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather is unsafe, we will not depart. Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on your schedule and flight availability. If we cannot reschedule, you will receive a 100% refund.
Location + Parking
At the very northern side of Qantas Avenue. There is plenty of free parking right out front.
221 Qantas Avenue, Archerfield QLD Australia 4108
Google Map link:
https://share.google/qFt78lSqvJi8J7CiS
There is ample free parking directly out front of our reception.
Flight Information
We are located at Archerfield Airport.
If you would like to custom charter a helicopter please contact us- we can pick up from many locations.
Yes. All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed.
For the most part yes- your pilot will try their best. Some of our scenic flights are based in Class C and Class D airspace, flight paths may be altered by air traffic control or weather may make some deviations.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not depart. Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on your schedule and flight availability. If we cannot reschedule, you will receive a 100% refund.
We can provide earmuffs for our young passengers. They have an impressive noise reduction rating of 22db and are approved to Global Safety Standards.
The adults have access to BOSE noise cancelling A20 headphones. Communication in the cabin is seamless with noise activated mics.
Health + Safety
We are required to make sure that the aircraft is operated within its maximum weight limitations and the aircraft’s centre of gravity is within limits. We, therefore, request passenger weights at the time of booking, to assist us operationally in planning and managing seat availability and to provide a great customer experience. Please ensure you contact us directly before making a booking if any passengers are 125kg (275lbs) or over.
Should your actual weight at the time of check in be more than 10kg (22lb) over your declared weight it may result in the aircrafts weight and balance limitations being exceeded. In this instance your booking may need to be rescheduled, subject to availability.
Passengers seat allocation is at the Pilots’ discretion due to the weight and balance of the plane.
All air operators are required by law to take into consideration where they seat passengers with disabilities, and whether passengers seated near emergency exits are able to assist with emergency evacuation if required. Where a passenger is able to physically assist in their own evacuation in the case of an emergency, with prior notification, we can make arrangements for them and their wheelchair to be store at homebase. Carriage of passengers with a limited mobility in sightseeing aircraft presents unique challenges for both passengers and staff, and therefore please contact us prior and we will advise if we can make it possible. Please feel free to contact us to discuss your circumstances and we can advise on an individual basis.
No person may smoke or vape while on any aircraft that is carrying passengers.
Cancellations + Refunds
Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger’s schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund. If passengers choose to cancel a flight, fail to check in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge.
Refunds will go back to the original form of payment.