Terms and Conditions

TERMS & CONDITIONS

Brisbane Helicopters

1. Definitions

1.1 “Brisbane Helicopters” means Brisbane Helicopters, its successors and assigns, or any person acting on behalf of and with its authority.

1.2 “Client” means any person or entity purchasing or booking Goods, Flights, or Services from Brisbane Helicopters, including all parties jointly and severally where applicable.

1.3 “Goods / Services / Flights” means all helicopter flights, training, charters, tours, or related services supplied by Brisbane Helicopters.

1.4 “Price” means the amount payable for the Goods as agreed between Brisbane Helicopters and the Client.

1.5 “Flight” means any helicopter flight conducted by Brisbane Helicopters on behalf of the Client.

2. Acceptance

2.1 These Terms & Conditions are accepted by the Client upon booking, payment, or participation in any Flight or Service.

2.2 These Terms prevail over any other agreement unless expressly agreed in writing by Brisbane Helicopters.

3. Electronic Transactions

Electronic signatures and communications are accepted in accordance with the Electronic Transactions (Queensland) Act 2001.

4. Online Bookings

4.1 Brisbane Helicopters does not guarantee uninterrupted website availability.

4.2 The Client acknowledges that:

• Online systems may be unavailable due to maintenance;
• Data transmission errors or delays may occur;
• Brisbane Helicopters is not liable for such disruptions.

4.3 Brisbane Helicopters may cancel bookings where false or misleading information is provided.

5. Price & Payment

5.1 Prices are determined by:

• Quoted pricing;
• Current price lists; or
• Issued invoices.

5.2 Prices may change due to:

• Fuel cost increases;
• Operational cost increases;
• Requested changes to bookings.

5.3 Payment terms may include:

• Full payment prior to flight;
• Payment on completion;
• Instalment arrangements (if agreed).

5.4 Accepted payment methods include:

• Credit/debit card (surcharges may apply);
• Bank transfer;
• Cash (if applicable).

5.5 All prices include GST unless otherwise stated.

6. Cancellations & Rescheduling

6.1 By Brisbane Helicopters
Flights may be cancelled or rescheduled due to:

• Weather;
• Safety concerns;
• Operational requirements.

In such cases, clients will be offered:

• A rescheduled flight; or
• A refund (at Brisbane Helicopters’ discretion).

6.2 By the Client

• Cancellations must be made in writing.
• Less than 7 days notice may incur a 50% cancellation fee.
• Less than 24 hours notice may incur a 100% cancellation fee.
• No-shows forfeit the booking.

6.3 Postponed or rescheduled flights are non-refundable.

7. Refund Policy

7.1 Refunds are at the discretion of Brisbane Helicopters unless required by law.

7.2 No refunds for:

• Missed flights;
• Late arrivals;
• Change of mind;
• Unused bookings.

7.3 If a flight duration is shortened, a pro-rata refund may apply.

7.4 Bookings made via third parties must request refunds through the original provider.

8. Flight Conditions

8.1 All flights are subject to:

• Weather conditions;
• Air traffic control;
• Aircraft availability;
• Safety requirements.

8.2 Brisbane Helicopters reserves the right to:

• Change flight times;
• Alter routes;
• Substitute aircraft.

9. Client Responsibilities

9.1 Clients must:

• Arrive on time;
• Follow all safety instructions;
• Provide accurate personal and weight information;
• Disclose any pre-existing medical conditions, injuries, or physical limitations that may affect their ability to safely participate in a flight.

9.2 Clients acknowledge that:

• Helicopter flights may involve physical movement, vibration, and changes in altitude;
• Participation is at their own risk.

9.3 Failure to disclose relevant medical conditions or injuries may result in:

• Refusal to board; and/or
• Cancellation without refund.

10. Weight Restrictions

• Individual weight limits apply depending on aircraft and booking type.
• All passengers are weighed prior to flight.
• Misrepresentation may result in cancellation without refund.

11. No Shows

Failure to attend a confirmed booking results in:

• Full forfeiture of the booking;
• No refund or rebooking entitlement.

12. Safety & Conduct

12.1 Brisbane Helicopters may refuse service or remove any Client who:

• Behaves dangerously;
• Uses abusive language;
• Poses a safety risk to themselves, crew, or other passengers.

12.2 Clients must comply with all directions given by pilots and ground staff at all times.

12.3 No compensation will be provided where a Client is removed or refused service for safety or behavioural reasons.

13. Luggage & Personal Items

13.1 No large bags are permitted on scenic flights.

13.2 Prohibited items include:

• Weapons;
• Flammable materials;
• Hazardous items.

13.3 Brisbane Helicopters is not liable for loss or damage to personal belongings.

14. Gift Vouchers

14.1 Gift vouchers:

• Are valid for 3 years (in line with Australian Consumer Law);
• Are non-refundable;
• Cannot be exchanged for cash.

14.2 Lost or stolen vouchers are the responsibility of the holder.

14.3 Brisbane Helicopters may adjust pricing after purchase if operational costs increase.

15. Liability

15.1 Assumption of Risk
The Client acknowledges and accepts that participation in helicopter flights involves inherent risks, including but not limited to:

• Personal injury;
• Illness;
• Physical stress;
• Unexpected aircraft movements.

15.2 Limitation of Liability
To the maximum extent permitted by law, Brisbane Helicopters:

• Accepts no responsibility or liability for any injury, illness, loss, or damage sustained by a Client before, during, or after a flight;
• Is not liable for any indirect, consequential, or incidental damages.

15.3 Medical Responsibility

• Clients are solely responsible for assessing their own medical fitness to fly.
• Brisbane Helicopters relies entirely on the information provided by the Client regarding their health and physical condition.

15.4 Indemnity
The Client agrees to indemnify and hold harmless Brisbane Helicopters, its staff, and contractors from any claims, demands, or legal actions arising from:

• Personal injury;
• Failure to disclose medical conditions;
• Failure to follow safety instructions.

15.5 Where liability cannot be excluded under law, it is limited to:

• Re-supply of the service; or
• The cost of the service.

16. Force Majeure

Brisbane Helicopters is not liable for delays or cancellations caused by events beyond its control, including:

• Weather;
• Natural disasters;
• Air traffic restrictions;
• Mechanical issues.

17. Privacy

Client information is collected and used in accordance with the Privacy Act 1988 for:

• Booking management;
• Payment processing;
• Service delivery.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia.

19. General

19.1 If any clause is invalid, the remainder remains enforceable.
19.2 Brisbane Helicopters may update these Terms at any time.
19.3 Continued use of services constitutes acceptance of updated Terms.